Privacy Policy and Personal Data Processing – VíveloApartamentos
1. Introduction and Legal Framework
VíveloApartamentos (hereinafter, “the Company”) is committed to protecting the privacy and personal data of its clients, potential clients, tenants, landlords, co-debtors and any third party that provides information through our channels.
This policy is governed by the regulations in force in the Republic of Colombia, especially by Statutory Law 1581 of 2012 (Personal Data Protection Law or “Habeas Data”) and Decree 1377 of 2013 (now incorporated in Single Decree 1074 of 2015), which regulate the fundamental right to Habeas Data.
By providing your personal data to the Company, you agree that it will be processed in accordance with this policy.
2. Identification of the Data Controller
The Data Controller for your personal data is:
Company Name: VíveloApartamentos
Email: viveloapartamentos@gmail.com
Phone: +57 316 8319525
3. Information We Collect (Personal Data)
The Company collects information necessary for the execution and performance of urban residential lease agreements. The data we may collect includes, but is not limited to:
Identification: Full name, type and number of identification (national identity card, NIT, passport), date of birth.
Location and Contact: Residential and/or notification address, landline and mobile phone number, email address.
Financial and Employment Information (Crucial for Leasing): Current employment information, income, business references, bank references, credit history (with proper authorization), bank statements.
Sensitive Data (Restricted Use): Biometric information or health data only if strictly necessary for the execution of the service (e.g., access to buildings with fingerprint), and only with the explicit consent of the owner.
4. Purposes of Processing Personal Data
The personal data collected by ViveloApartamentos will be used for the following main purposes:
Contract Management: Evaluate, approve, enter into, execute, modify and terminate the Lease Agreement (including risk assessment and application for lease bonds or insurance).
Verification: Consult and update information in public databases and risk centers (such as Datacrédito or TransUnion) to verify the ability to pay and the suitability as a tenant/co-debtor, always with the prior and express authorization of the owner.
Collection and Legal: Carry out collection management, report to credit bureaus and conduct legal processes arising from non-compliance with contractual obligations.
Customer Service and Maintenance: Manage the sending of receipts, invoices, due date notifications, coordination of repairs and maintenance activities.
Commercial Communication: Sending information about new services, offers or properties, provided that the owner has expressly authorized it.
Legal Compliance: Responding to requests from judicial or administrative authorities in the exercise of their functions.
5. Rights of the Personal Data Holder
In accordance with Law 1581 of 2012, you, as the data subject, have the right to:
Access: To know, update and correct your personal data with the Company.
Revocation: Request the revocation of the authorization and/or the deletion of the data, provided that there is no legal or contractual duty that prevents such revocation.
Information: To be informed about the use that has been made of your data.
Complaints: File complaints with the Superintendency of Industry and Commerce (SIC) for violations of the Law.
Prueba: Solicitar prueba de la autorización otorgada a la Empresa.
6. Procedure for Exercising Rights (Handling Petitions)
To exercise your rights (consultation, complaint or deletion), the data subject must send a formal written request to the Company, addressed to the Habeas Data Department, to the following email address: [Include the specific email address for Habeas Data].
The application must contain:
Full identification of the holder (name, ID number).
Clear and precise description of the facts that give rise to the inquiry or claim.
Physical or electronic address to receive the response.
Documents you wish to use.
Response Terms:
Inquiry: It will be attended to within a maximum period of ten (10) business days counted from the date of receipt of the same.
Claim: It will be addressed within a maximum period of fifteen (15) business days counted from the day following the date of its receipt.
7. Policy Validity
This Personal Data Processing Policy is effective from 01/01/2026.
Personal data will be kept for the time necessary to fulfill the purposes for which it was collected and to comply with legal and contractual obligations.
ViveloApartamentos reserves the right to modify this policy at any time. Any significant changes will be communicated to account holders in a timely manner through appropriate channels.
Do you need help drafting the Privacy Notice section (the short document used at the time of collection) or the Express Authorization for data processing?
